Privacy Policy

1. Who We Are

iCirus Technologies is a global enterprise infrastructure and managed services provider headquartered in Canada, operating internationally. We provide hosting, cloud, VoIP, ISP, MSP, and related technology services to businesses worldwide.

For privacy matters, you may contact our Privacy Officer at: privacy@icirus.com

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, company name, phone number)
• Billing and payment information (processed securely via PCI-DSS compliant processors)
• Support tickets, communications, and correspondence with our team
• Configuration data, preferences, and settings you provide when using our services
• Identity verification documents where required by law or our policies

2.2 Information We Collect Automatically

• IP addresses, browser type, operating system, and device identifiers
• Log data including access times, pages visited, and service usage patterns
• Cookies and similar tracking technologies (see Section 7)
• Network traffic metadata necessary to deliver and monitor our services
• Performance metrics and diagnostic data related to service delivery

2.3 Information From Third Parties

• Payment processors (Stripe, PayPal) for billing verification
• Identity verification services for KYC compliance where required
• Business registries for corporate account verification

3. How We Use Your Information

We use personal information for the following purposes:

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted vendors who assist in delivering our services (payment processors, data centers, security providers) under strict data processing agreements
• Legal Requirements: When required by applicable law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
• Protection of Rights: To enforce our terms, protect our rights, or prevent illegal activity
• With Your Consent: In any other circumstances with your explicit consent

5. International Data Transfers

As a global infrastructure provider, your data may be processed in countries outside your home jurisdiction, including Canada, the United States, the European Union, and other regions where our data centers operate. We ensure appropriate safeguards are in place for all international transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Binding Corporate Rules for intra-group transfers
• Compliance with applicable data transfer frameworks including EU-US Data Privacy Framework

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Account data: Retained for the duration of your account plus 7 years
• Billing records: Retained for 7 years for tax and accounting purposes
• Support records: Retained for 3 years after resolution
• Server logs: Retained for 90 days unless required longer for security investigations
• Marketing data: Until you withdraw consent or request deletion

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze usage patterns to improve our services
• Prevent fraud and ensure security

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our services. We do not use cookies for advertising purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request that we limit processing of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is consent-based
• Complaint: Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@icirus.com. We will respond within 30 days.

9. Security

iCirus implements industry-leading security measures to protect your personal information, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Multi-factor authentication for all administrative access
• Regular third-party security audits and penetration testing
• SOC 2 Type II compliant infrastructure
• 24/7 security monitoring and incident response

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately at privacy@icirus.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website at least 30 days before changes take effect. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries, requests, or complaints:

• Email: privacy@icirus.com
• Phone: 647-455-3079
• Website: icirus.com